Terry is a founder and
joint Director of ecoBright®
Pty Ltd. He has extensive experience with all aspects of Campaign
having held a number of roles with companies like Telstra, the National
Australia Bank and more recently with Vodafone.
extensive operational experience in the running of contact centres and
Vodafone he was the National Manager for Loyalty and Retention running
three customer contact centres across three States – the Telemarketing
group in Melbourne, the Mobile Phone Upgrades group in
Sydney and the Winback group in Hobart. In his last
role with Vodafone he was the Senior Manager – CRM where he was
responsible for developing the CRM framework and was the process owner for
all customer management processes across the organisation.
that he managed the “save” program at Telstra MobileNet covering over 700
agents across 6 sites.
also worked as the Market Research Manager at Telstra MobileNet and in
other market research roles. Those positions provided for hands on
experience in running customer and staff satisfaction survey. He led
internal workshops on customer satisfaction and cross selling skills in
the contact centre. He has also been a committee member of the Market
Research Society’s Victorian Division and is currently a Full member of
the Society. He is also a member of the Monash Marketing Alumni committee
and a regular contributor to their publications.
a Bachelor of Commerce from the University
of Melbourne (majoring in
Econometrics and Psychology) a Bachelor of Arts (Melb) (majoring in
Mathematics and Modern Greek) a Post Graduate Diploma in Education (Melb)
and a Master of Business Administration from Monash